Contact
Write to [email protected] and a member of the editorial team will answer, usually inside two working days. English only, and please keep attachments under five megabytes.
Three kinds of message are especially useful to us. A bonus term that no longer matches what we published. A withdrawal that took materially longer than the figure in our table. A licence detail that has changed since our last check. In each case, tell us the brand, the date and the amount involved so we can reproduce what you saw.
We are journalists, not an ombudsman. We cannot recover a balance, reverse a closed account or give legal advice on your situation. Where the operator's regulator runs a complaints channel, we will point you at the right form and explain what evidence it expects.